CANCELLATION AND REFUND POLICY

1. INTRODUCTION

This Cancellation and Refund Policy (“Policy”) governs the cancellation of subscriptions and refund procedures for Leadmastro, a Software-as-a-Service (SaaS) Customer Relationship Management platform operated by Kevit Technologies Private Limited (“KTPL,” “we,” “us,” or “our”).

By subscribing to Leadmastro, you (“Customer,” “you,” or “your”) agree to the terms outlined in this Policy. This Policy should be read in conjunction with our Terms of Service and Privacy Policy.

2. SUBSCRIPTION CANCELLATION

2.1 How to Cancel

You may cancel your Leadmastro subscription at any time by:

Logging into your account dashboard and selecting the cancellation option
Contacting our customer support team at [support@leadmastro.com]
Sending a written cancellation request to [billing@leadmastro.com]

2.2 Cancellation Timing

Monthly Subscriptions: Cancellations must be submitted at least 24 hours before your next billing cycle to avoid charges for the subsequent month

2.3 Effective Date of Cancellation

Your cancellation will take effect at the end of your current billing period
You will retain access to Leadmastro services until the end of your paid subscription period
No partial refunds will be provided for unused time within the current billing period, except as outlined in Section 3

3. REFUND POLICY

3.1 Eligibility for Refunds

Refunds may be issued under the following circumstances:

c) Billing Errors

Refunds will be processed for duplicate charges, incorrect billing amounts, or charges made in error

3.2 Non-Refundable Circumstances

Refunds will NOT be issued for:

Failure to cancel before automatic renewal
Changes in business needs or circumstances
Third-party integrations or add-ons (subject to third-party terms)
Setup fees or onboarding costs
Data export or migration services

3.3 Partial Refunds

Pro-rata refunds may be considered on a case-by-case basis for subscriptions in exceptional circumstances
Such refunds are at the sole discretion of KTPL management

4. FREE TRIAL CANCELLATION

4.1 Free Trial Terms

Free trials can be cancelled at any time during the trial period without charge
If not cancelled before the trial expires, your subscription will automatically convert to a paid plan
No refunds are available for automatic conversions from free trials

4.2 Trial Cancellation Process

Cancellations during the free trial period are effective immediately
Access to Leadmastro services will terminate at the time of cancellation

5. REFUND PROCESSING

5.1 Processing Time

Refunds will be processed within 5-10 business days of approval
Refunds will be credited to the original payment method used for the subscription
Credit card refunds may take 2-5 additional business days to appear on your statement

5.2 Currency and Payment Method

Refunds will be issued in the same currency as the original payment
If the original payment method is no longer valid, alternative arrangements will be made as per availability

6. DATA AND ACCOUNT ACCESS

6.1 Data Retention After Cancellation

Customer data will be retained for 90 days after cancellation
During this period, customers may request data export
After 90 days, all customer data will be permanently deleted

6.2 Account Reactivation

Cancelled accounts may be reactivated within 90 days by contacting customer support
Reactivation after 90 days will require a new account setup

7. ENTERPRISE AND CUSTOM PLANS

7.1 Custom Cancellation Terms

Enterprise customers with custom contracts may have different cancellation terms as specified in their Service Agreement
Custom refund terms will be outlined in individual contracts

8. FORCE MAJEURE AND SERVICE INTERRUPTIONS

8.1 Extraordinary Circumstances

KTPL is not liable for refunds due to service interruptions caused by events beyond our reasonable control
This includes natural disasters, government actions, internet outages, or third-party service failures

9. DISPUTE RESOLUTION

9.1 Refund Disputes

Refund disputes should first be addressed through our customer support team
If unresolved, disputes may be subject to the dispute resolution procedures outlined in our Terms of Service

10. CONTACT INFORMATION

For cancellations, refund requests, or questions about this Policy, please contact:

Kevit Technologies Private Limited
Email: support@leadmastro.com
Billing Inquiries: billing@leadmastro.com

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM IST

11. POLICY CHANGES

KTPL reserves the right to modify this Policy at any time
Changes will be effective immediately upon posting on our website
Continued use of Leadmastro after policy changes constitutes acceptance of the new terms

12. GOVERNING LAW

This Policy is governed by the laws of India and subject to the jurisdiction of courts in India.

Note: This policy is subject to applicable consumer protection laws and regulations. Nothing in this policy limits or waives any rights you may have under applicable law.

Cancelation & Refund Policy